FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Browse our collections, select your size and color, and click "Add to Cart." When you're ready, head to checkout to complete your purchase.

Can I modify or cancel my order?
We process orders quickly! If you need to make a change, contact us at info@ballmoor.com as soon as possible and we'll do our best to help.

Sizing

How do I find my size?
Each product page includes a size guide. We design for every body type, so if you're between sizes, we recommend sizing up for a more relaxed fit.

Do your clothes run true to size?
Our apparel is generally true to size. Check the individual product descriptions for specific fit notes.

Shipping

How long does shipping take?
Standard shipping takes 5–10 business days. Expedited options are available at checkout. See our Shipping Policy for full details.

Do you ship internationally?
We currently ship within the United States. International shipping is coming soon!

Returns

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items. Visit our Returns & Exchanges page for full details.

Products

What materials do you use?
We use high-quality, performance-focused fabrics including ring-spun cotton, polyester blends, and moisture-wicking materials. Check each product page for specific fabric details.