Returns & Exchanges
We want you to love every Ballmoor piece. If something isn't right, we're here to make it right.
Return Window
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How to Start a Return
- Email us at info@ballmoor.com with your order number and reason for return.
- We'll send you return instructions within 1–2 business days.
- Ship the item back using a trackable shipping method.
- Once we receive and inspect the item, we'll process your refund within 5–7 business days.
Exchanges
Want a different size or color? We're happy to help. Contact us at info@ballmoor.com and we'll get you sorted.
Non-Returnable Items
- Final sale or clearance items
- Items that have been worn, washed, or damaged
- Gift cards
Refunds
Approved refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Questions?
Reach out anytime at info@ballmoor.com — we're always happy to help.